Life is unpredictable. Sometimes, no matter how hard we try to make things right, God has other plans.
Becky is a woman who tragically lost her son Tristan, who was just 19 years old at the time he left this world. Her grief was immense. She couldn’t possibly imagine her life without her child, but over time, her loved ones helped her accept the reality and move on.
Around two years after Tristan’s passing, Becky was about to marry the love of her life, a man named Kelly.
On the day of their wedding, the two decided to leave an empty seat in Tristan’s honor with a heartwarming message written on it. “What should I do now that I’ve arrived in heaven for your wedding? I will stoop to your level in order to spend it with you. Please save me a seat, even if there is only one available chair. Although you might not notice me, I shall be present.”
As the ceremony proceeded, Kelly informed Becky that there was someone there who wanted to see her. A young man who took Tristan’s chair. When she saw him, Becky wasn’t mad. On the contrary, spotting the young man, she was overwhelmed and couldn’t stop tears from rolling down her face.
That man, Jacob, was the recipient of Tristan’s heart. Tristan was an organ donor, and Jacob wasn’t the only person whose life he saved.
When Kelly informed Jacob that he and Becky are getting married and invited him to the ceremony, Jacob was more than willing to travel from San Diego in order to attend it. It was a beautiful surprise that warmed Becky’s heart and made her day. She felt like her son was present on her wedding day.
Becky was then given a stethoscope so that she could hear her late son’s heartbeat. It was an emotional moment no one could ever forget.
Someone snapped photos of the beautiful surprise and shared it on Facebook. The story went viral in a matter of days and many praised Kelly for his love for Becky.
Many people took their time to comment, with one person writing: “Why is it that we can’t just have one news channel that is dedicated to delivering uplifting and motivational stories like this one? If only the goodness and thoughtfulness that exists in the world were distributed more widely, it could inspire more of the same.”
The Woman Complained That Her Raincoat Got Completely Soaked. The Company Remained Silent, and Then Delivered an Epic Response
Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
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