The Woman Complained That Her Raincoat Got Completely Soaked. The Company Remained Silent, and Then Delivered an Epic Response

Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations

“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”

Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”

The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.

In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.

The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.

Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.

“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”

Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.

This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.

Meet the Hottest Type of Men According to the Internet Now: “Rodent” Men

“Men are either eagle handsome, bear handsome, dog handsome, or reptilian handsome,” reads a viral tweet from May 2023, citing Ryan Gosling, Henry Cavill, Heath Ledger, and Timothée Chalamet as examples of these types. The tweet resonated with many — Cavill’s broad shoulders do have a bearlike quality, and Ledger’s blonde hair and wide smile do resemble a golden retriever. However, there’s arguably another category many men fit into: rodent handsome.

Rodent handsome men are usually more svelte than muscular, with pinched, angular features. They might not be conventionally handsome, but this only adds to their appeal. Two recent examples of rodent-handsome men are Challengers co-stars Josh O’Connor and Mike Faist, often compared to Roddy St. James (the rat from Flushed Away) and Stuart Little, respectively.

The exclusive group of attractive male celebrities includes, but is not limited to, the following celebrities.

10. Jeremy Allen White

Jordan Strauss/Invision/East News

9. Josh O’Connor

Evan Agostini/Invision/East News

8. Mike Faist

Collin Xavier/Image Press Agency ABACA/Abaca/East News

7. Barry Keoghan

Niviere David/ABACAPRESS.COM/Abaca/East News

6. Timothée Chalamet

Sebastien Fremont / Starface/STARFACE PHOTO /East News

5. Matty Healy

Paul R. Giunta/Invision/East News

4. Adam Driver

Vianney Le Caer/Invision/East News

3. Kieran Culkin

Charles Sykes/Invision/East News

2. Travis Barker

Joe Sutter/PacificCoastNews/BWP Media/East News

1. Glen Powell

SERGIO FLORES/AFP/East News

Hollywood’s hottest actors and celebrities in 2023 have been voted on, and the results are in! Have a look at them here.

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