Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Parents’ Love Drives Them to Remove Daughter’s Birthmark
Parents go above and above for their kids in order to assist and safeguard them. Celine Casey, a British woman, took an exceptional step for her daughter Vienna Brookshaw. Vienna, who was born in April 2021, had a birthmark between her eyebrows on her forehead.
Congenital melanocytic nevus (CMN), the birthmark, didn’t present any health issues, but Casey was concerned about the emotional effects it would have on Vienna as she got older.
An Uncommon Illness
A rare disorder known as congenital melanocytic nevus (CMN) occurs when a baby is born with a harmless cluster of pigment cells. These cells have the capacity to proliferate along with the child. Fearing that Vienna would grow to hate her parents, Casey went straight to the physicians to discuss her choices for having the birthmark removed, worried about the difficulties her daughter might encounter later on.
“We cherish every moment of Vienna’s journey and eagerly await the day she can express her own thoughts,” said Vienna’s mother, Casey, who is immensely compassionate. We would always and forever love her, birthmark or not.
The Need to Be Accepted
Casey was inspired to have Vienna’s birthmark removed because her infant seemed uncomfortable with people staring at her. Vienna was handled differently than other babies, which made her even more determined to pursue the removal.
Overcoming Difficulties
When Casey first requested the operation, the National Health Service (NHS) turned him down because they said it was more cosmetic than necessary for his medical well-being. Unfazed, Casey launched a crowdfunding effort to secure the required sum of money from kind donors. The campaign raised an incredible $52,000 in just one day. Unfortunately, they still need an extra $27,000 for the procedure because of higher hospital expenses during the COVID-19 pandemic.
In an attempt to raise additional funds, they went back to GoFundMe to pay for Vienna’s birthmark removal procedure. “Everyone has insecurities about their body,” said Casey. We perceived it differently, even though the doctor assured us that it wouldn’t currently affect Vienna’s mental health. Little ones are sensitive and pick up on these things, especially when they begin school at age three.
A Pathway to Recovery
Vienna’s birthmark has been successfully removed, and she is now a healthy two-year-old with just a tiny scar remaining on her forehead. Casey frequently remarks on her newborn girl’s extreme beauty while providing regular updates on her daughter’s recuperation.
The concerned parents went so far as to fly to London to have the surgeon confirm that the little scar was healing. Vienna had already undergone three operations and therapies, so they wanted to make sure she wouldn’t need any more. Fortunately, she is well at the moment and doesn’t need any more medical attention.
Vienna’s Promising Future
We send little Vienna our warmest regards. We wish her a lifetime of health and pleasure as she grows up. Do not hesitate to tell others about her inspirational tale!
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