Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Тhеsе Vintаgе Glаss Соuld Wоrth Mоrе Тhаn Yоu Тhink!
Many of us grew up seeing these charming dishes in the homes of our relatives, perhaps sitting on a mantel or a kitchen shelf, adding a touch of vintage elegance to our daily lives and sparking curiosity and admiration. These vintage Hen on Nest dishes, with their intricate designs and vibrant colors, evoke a simpler time when such treasures were both practical and decorative.
Dating back to the 18th century, Hen on Nest dishes were initially imported to the U.S. from England at significant expense, making them luxury items that only the wealthy could afford. In 19th century, these dishes were produced by renowned glass companies likе Westmoreland, Indiana Glass, and Fenton. They were often used as candy dishes or trinket holders, their charming hen figurines meticulously crafted to capture the essence of a country farm. The detailed feathers and expressive faces of the hens add a touch of pastoral beauty, making each piece a miniature work of art.
These dishes can vary significantly in price, with some of the most vibrant or authentic-looking pieces originating from the ’70s to ’90s. By examining the details carefully, you can often determine their age, though many lack a maker’s mark. Most pieces typically sell for $5 to $30, but particularly rare or older items can fetch $100 or more. For those looking to start a collection, there are plenty of affordable and colorful options available.
Leave a Reply