I could tell something was wrong when Ben walked through the door that Friday evening. He was dragging his feet, and the usual brightness in his eyes was nowhere to be found.
His hands were still wet, probably from wringing out the towels after washing another car, and he avoided eye contact as he dropped onto the couch.
A frustated little boy | Source: Midjourney
“Hey, bud, what’s going on?” I called from the kitchen.
I had planned on making him his favorite grilled chicken and mashed potatoes for dinner. I was going to have his plate ready the moment he walked in.
But looking at him now, I was worried. Ben was only 14 but recently got a taste of making money and wanted to be independent.
Plates of food | Source: Midjourney
“Come on,” I said, wiping my hands. “You can tell me anything!”
For a second, he didn’t answer but stared at the ground. My heart sank when I saw the frustration etched on his face.
It was like he was trying to find the words but didn’t know how to get them out.
A close up of a little boy | Source: Midjourney
“He… he didn’t pay me,” Ben finally muttered.
“What do you mean? Didn’t Mr. Peterson agree to pay you $50 each time you washed his car?” I asked, feeling my own brow furrow.
Ben let out a sigh that sounded far too heavy for a 14-year-old.
“Yeah, but today, after I finished washing the car for the fourth time this month, he said it wasn’t ‘spotless’ and that I wouldn’t get paid. At all! He said I should have done a better job if I wanted my money.”
An upset boy | Source: Midjourney
I felt my fists tighten. Mr. Peterson, that smug neighbor of ours who always had something slick to say. He strutted around in his suits, making sure everyone noticed the shine on his precious black Jeep.
“It’s a beautiful car, isn’t it?” he would ask, leaning out of his car. “Stunning!”
A few months ago, he became interested in Ben, especially after seeing Ben wash my car.
“Whoa! You’ve done a great job on your mom’s car, Ben! What do you say about washing my car every Friday? I’ll pay you, of course!”
A Jeep parked in a driveway | Source: Midjourney
Initially, I thought that it was a compliment, but now I could see it for what it really was:
A way to exploit cheap labor.
“You’ve been washing that car every week this month, haven’t you?” I asked, though I already knew the answer.
Ben nodded, sinking deeper into the couch.
A close up of a woman | Source: Midjourney
“Yeah, I’ve spent about three hours for the past four weeks, just making sure that it was clean. I even used the hand-vacuum under the seats and everything. But he said that I didn’t deserve to be paid.”
A flush of anger bloomed across my chest.
I knew Ben had done a great job. Whenever he did our car, I was always so impressed by him. And anyway, Mr. Peterson’s car gleamed like a showroom model when my son was done with it.
A frustrated boy | Source: Midjourney
This wasn’t about the car being clean. No, sir. It was about Mr. Peterson being a jerk.
And now?
Now, Ben was left feeling like his hard work wasn’t worth anything.
“How much does he owe you?” I asked.
Ben thought for a moment.
A man in a suit | Source: Midjourney
“Four washes, Mom. So, $200.”
I pulled out my wallet and counted $200 in crisp bills. I handed it to him, watching his eyes widen in surprise.
“Here, you earned this, sweetheart.”
“Mom, you don’t have to. It was Mr. Peterson’s job to pay me!” he exclaimed.
I shook my head, cutting him off.
A woman taking money out of her wallet | Source: Midjourney
“I’m not done with Mr. Peterson, honey. He doesn’t get to treat you like this and walk away.”
Ben looked uncertain, his eyes flicking from the money in his hand to me.
“But, Mom!”
“No ‘buts,’ Ben,” I said, putting my wallet away. “Trust me, I’m going to teach Mr. Peterson a lesson about what happens when you take advantage of someone’s hard work. Now, come on, let’s eat. I’m starving!”
Ben smiled and sat down at the table.
A smiling boy | Source: Midjourney
“Thanks, Mom,” he said, smiling.
The next morning, I woke up with a plan. Mr. Peterson had no idea what was coming. I glanced out the window and, sure enough, there he was, standing in his silk pajamas, meticulously polishing his Jeep like a man obsessed.
I smiled and headed outside, casually walking toward him in my yoga clothes.
“Good morning, Mr. Peterson!” I called out cheerfully.
A man standing next to a Jeep in pajamas | Source: Midjourney
He looked up from his car, his usual smug expression already in place.
“Morning, Irene,” he said. “What can I do for you? But make it quick, I have brunch with the family soon.”
I could have rolled my eyes.
“Oh, nothing much. I just wanted to check in about Ben’s payment for washing your car,” I said. “He mentioned you weren’t satisfied with his work yesterday.”
A close up of a woman | Source: Midjourney
Mr. Peterson straightened his back and crossed his arms.
“Yes, that’s right, Irene. The car wasn’t spotless, so I didn’t see the need to pay him. It’s a learning experience, you know? Anyway, he’s a young lad. The world has to humble him.”
The anger from the night before flared up again, but I kept my face neutral, even smiling a little.
“A learning experience, huh?” I said. “Interesting. Ben did tell me that you were a man of your word… and he mentioned that you agreed to pay him $50 per wash, regardless of how spotless it was. And wouldn’t you know it! I’ve got the pictures he took of the car after every wash.”
A man standing next to a Jeep | Source: Midjourney
The smugness in his expression cracked a little.
“Pictures?” Mr. Peterson asked.
“Yes, pictures. He enjoyed sending them to his grandfather after every wash. He is very proud of his work.”
Mr. Peterson grunted.
“And anyway, it seems to me like a verbal agreement was made. And breaking that? Well, that’s a breach of contract, isn’t it? Should I speak to my lawyer about this?”
A frowning woman | Source: Midjourney
The color drained from his face.
“There’s no need for all that!” he exclaimed.
I held up a hand.
“Oh, I think there is. See, Ben worked hard, and you’re trying to cheat him out of what he earned. So, here’s the deal. You pay my son the $200 today, or I’ll make sure everyone in this neighborhood knows how you treat kids who work for you.”
A close up of a man | Source: Midjourney
He just stared at me.
“And if that doesn’t convince you, I’m more than happy to take legal action,” I continued.
I could see the panic settle into his features now. The neighbor with the perfect lawn and the perfect Jeep was suddenly sweating bullets into his silk pajamas.
He opened the car door and fumbled for his wallet, quickly counting out the cash.
A man’s wallet | Source: Midjourney
“Here’s your money,” he muttered, handing over $200 in crumpled bills.
“Great. It’s been good doing business with you,” I said with a smile. “But please, understand that my son will not touch a car of yours again.”
He nodded grimly.
Inside, Ben looked up from the couch when I walked in. He had a bowl of cereal in his hands, and his eyes widened when I handed him the cash.
A boy holding a bowl of cereal | Source: Midjourney
“You actually did it!” he exclaimed.
I grinned, feeling a fierce sense of pride.
“No one messes with my son,” I said. “Especially when they think they can get away with not paying what’s owed. Next time, if someone tries to pull a stunt like that, you’ll know exactly how to handle it.”
“Does this mean that I have to give you the $200 back?” he grinned.
A smiling boy | Source: Midjourney
“No,” I laughed. “But I think you can take me out on a mother-son date for lunch today?”
“Deal, Mom,” he said.
Later, when we were sitting in a cute bistro, Ben leaned across his chair, squinting at the sign from the ice cream parlor across the road.
“Help wanted,” he read. “What do you think, Mom? A weekend job at an ice cream parlor?”
A mom and son duo at a bistro | Source: Midjourney
“Go for it,” I laughed, getting into my burger. “But if the boss is mean, you know who to call.”
My son smiled at me and nodded slowly before picking up a fry.
What would you have done?
A smiling woman | Source: Midjourney
If you enjoyed this story, here’s another one for you |
I Made My Boss Regret Humiliating My Wife’s Appearance in Front of the Whole Office
When Colin and his wife, Alice, end up working at the same company for business tyrant Mr. Taylor, they think that they’ve gotten a sweet deal while they branch out to their passions. But after one mistake at work, Alice is ridiculed in front of everyone, causing Colin to retaliate. As the couple lose their jobs, Colin is left fighting for revenge…
Working as a driver for the owner of a mid-sized company was never the dream, but it paid the bills. If I had to be honest, I would tell you that what I had always wanted to do was own my own construction company, but life often works in funny ways.
A smiling man dressed as a chauffer | Source: Midjourney
The silver lining to being a driver was that I got to go to fancy places and I got to work alongside my wife, Alice. We’d met years ago, long before either of us ended up working at the same place. But when Alice got the job as Mr. Taylor’s personal assistant, she dropped him my resume.
“It’s going to be okay, Colin,” she told me one evening when we were making pasta for dinner.
“He needs a personal driver, and you can do that. Neither of us have to stay there forever, but the pay is good enough for the moment. So, until something better comes along for us, we’ll have to make do.”
A smiling woman | Source: Midjourney
“I know,” I agreed.
Read the full story here.
This work is inspired by real events and people, but it has been fictionalized for creative purposes. Names, characters, and details have been changed to protect privacy and enhance the narrative. Any resemblance to actual persons, living or dead, or actual events is purely coincidental and not intended by the author.
The author and publisher make no claims to the accuracy of events or the portrayal of characters and are not liable for any misinterpretation. This story is provided “as is,” and any opinions expressed are those of the characters and do not reflect the views of the author or publisher.
In-N-Out Stuns Fans with Controversial Announcement After 75 Years: A Bold Move of Genius
Few brands have the loyal following of In-N-Out Burger. If you live outside of California, it’s hard to really understand just how beIoved the brand is among its fans. If you live in California, it’s just a part of the experience. Until you leave, that is.
Most of that love comes from the fact that, as far as fast food goes, In-N-Out is about as good as it gets. Of course, a lot of its appeal also comes from the fact that the company’s 385 locations are located almost entirely in California and its neighboring states.
If, however, you live any further east of the Rockies, you’ve been out of luck. If that’s you, your only opportunity has been to find one when you travel west. Well, until now.
Last week, the company announced that it would be opening a corporate hub in Franklin, Tennessee, which will allow it to expand further east. In-N-Out also says it will be opening its first stores in the Nashville area by 2026.
If you’re a fan of animal-style fries, you understand that this is a big deal. It’s also a huge risk for the company and its brand. Here’s why:
This is a company that is fiercely opposed to change. It hasn’t added a menu item since 2018 (hot chocolate). It still sells just burgers, fries, soft drinks, and milkshakes. As a result, the restaurant is known for both fresh, great-tasting food and incredible customer service. I can think of only one other restaurant where you can get in a drive-thru line 30 cars deep and still have hot food in just a few minutes, and that one isn’t open on Sundays.
There is clearly a lot of demand for new locations. That seems like an argument for expanding to new states, but it’s also why the move is risky.
You see, over the past 75 years, In-N-Out has jeaIously guarded its brand. A big part of that has meant recognizing that fast growth isn’t everything if it means compromising quality. After all, quality is its brand.
In-N-Out only uses fresh, never-frozen ingredients–including its beef. That makes its burgers and fries taste better, but it also means the restaurant is limited in the areas it can serve.
The company also doesn’t franchise its locations. That has allowed it to maintain far more control over the level of service its restaurants provide, but has also meant it kept things close to home.
“You put us in every state and it takes away some of its luster,” said In-N-Out president Lynsi Snyder in a 2018 interview. She was right. Part of the reason the company’s burgers have such a loyal following is because they’re hard to get–especially if you live east of the Rocky Mountains.
It takes a lot of courage–if you think about it–to resist the temptation to grow at all costs. The thing is, most companies don’t consider that those costs are real, even if they aren’t immediately obvious. If the quaIity of your product gets worse the more customers you serve, you’re doing it wrong.
If, suddenly, there are In-N-Out Burger locations everywhere, it’s not as special. If you’re used to swinging by the Sepulvida location when you land at Los Angeles International Airport, and eating a Double-Double while watching planes land, it’s not quite as special an experience if you can get one on your way home from work.
On the other hand, there is value in meeting your customers where they are. In-N-Out is a restaurant, after all, not an amusement park. Sure, people look forward to eating there when they travel, but that doesn’t mean there isn’t room to grow–even if that means cautiously.
“Our Customers are our most important asset at In-N-Out, and we very much look forward to serving them in years to come, and becoming part of the wonderfuI communities in The Volunteer State,” said Synder in a statement. That’s an important acknowledgment–the part about customers being the company’s most important asset.
The interesting lesson here is that there is a balance between exclusivity and meeting your customers where they are. For a variety of reasons, In-N-Out has erred on the side of sticking close to home, even if that means it can’t serve all of its customers. That’s been a winning strategy so far, and I don’t think that will change just because it’s sIowly starting to open more locations farther east.
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