Few brands have the loyal following of In-N-Out Burger. If you live outside of California, it’s hard to really understand just how beIoved the brand is among its fans. If you live in California, it’s just a part of the experience. Until you leave, that is.
Most of that love comes from the fact that, as far as fast food goes, In-N-Out is about as good as it gets. Of course, a lot of its appeal also comes from the fact that the company’s 385 locations are located almost entirely in California and its neighboring states.
If, however, you live any further east of the Rockies, you’ve been out of luck. If that’s you, your only opportunity has been to find one when you travel west. Well, until now.
Last week, the company announced that it would be opening a corporate hub in Franklin, Tennessee, which will allow it to expand further east. In-N-Out also says it will be opening its first stores in the Nashville area by 2026.
If you’re a fan of animal-style fries, you understand that this is a big deal. It’s also a huge risk for the company and its brand. Here’s why:
This is a company that is fiercely opposed to change. It hasn’t added a menu item since 2018 (hot chocolate). It still sells just burgers, fries, soft drinks, and milkshakes. As a result, the restaurant is known for both fresh, great-tasting food and incredible customer service. I can think of only one other restaurant where you can get in a drive-thru line 30 cars deep and still have hot food in just a few minutes, and that one isn’t open on Sundays.
There is clearly a lot of demand for new locations. That seems like an argument for expanding to new states, but it’s also why the move is risky.
You see, over the past 75 years, In-N-Out has jeaIously guarded its brand. A big part of that has meant recognizing that fast growth isn’t everything if it means compromising quality. After all, quality is its brand.
In-N-Out only uses fresh, never-frozen ingredients–including its beef. That makes its burgers and fries taste better, but it also means the restaurant is limited in the areas it can serve.
The company also doesn’t franchise its locations. That has allowed it to maintain far more control over the level of service its restaurants provide, but has also meant it kept things close to home.
“You put us in every state and it takes away some of its luster,” said In-N-Out president Lynsi Snyder in a 2018 interview. She was right. Part of the reason the company’s burgers have such a loyal following is because they’re hard to get–especially if you live east of the Rocky Mountains.
It takes a lot of courage–if you think about it–to resist the temptation to grow at all costs. The thing is, most companies don’t consider that those costs are real, even if they aren’t immediately obvious. If the quaIity of your product gets worse the more customers you serve, you’re doing it wrong.
If, suddenly, there are In-N-Out Burger locations everywhere, it’s not as special. If you’re used to swinging by the Sepulvida location when you land at Los Angeles International Airport, and eating a Double-Double while watching planes land, it’s not quite as special an experience if you can get one on your way home from work.
On the other hand, there is value in meeting your customers where they are. In-N-Out is a restaurant, after all, not an amusement park. Sure, people look forward to eating there when they travel, but that doesn’t mean there isn’t room to grow–even if that means cautiously.
“Our Customers are our most important asset at In-N-Out, and we very much look forward to serving them in years to come, and becoming part of the wonderfuI communities in The Volunteer State,” said Synder in a statement. That’s an important acknowledgment–the part about customers being the company’s most important asset.
The interesting lesson here is that there is a balance between exclusivity and meeting your customers where they are. For a variety of reasons, In-N-Out has erred on the side of sticking close to home, even if that means it can’t serve all of its customers. That’s been a winning strategy so far, and I don’t think that will change just because it’s sIowly starting to open more locations farther east.
Woman Tires of Admirer Who Joins Her Jog Every Morning but Desperately Searches for Him When He Doesn’t Show Up — Story of the Day
Rebecca coped with her depression by organizing her life so there’d be no time for it. She’d been doing that for years since the divorce. Until one persistent stranger decided to interfere with her strict, lonely routine. Little did Rebecca know, he’d become the one person she’d end up missing.
In the dim light of her bedroom, Rebecca lay on her back, her gaze locked on the digital clock beside her bed.
The numbers read 6:29. She took a steady breath, waiting for the clock to change.
As soon as it clicked to 6:30, the alarm went off, but Rebecca was quick to silence it.
She sat up, threw the covers aside, and rose from the bed with practiced precision.
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First things first—Rebecca smoothed out her sheets, arranging every corner until the bed looked crisp and perfectly made.
She walked into the bathroom, where everything had its place.
Her toothbrush rested neatly in a holder, the soap was placed just so in a dish, and a small mirror hung over the sink.
Rebecca took a moment to look at her own reflection, her expression calm but distant.
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She was forty-seven, with lines of experience and resilience etched onto her face.
Seven years had passed since her divorce, and though the pain had dulled, it had left behind a scar.
Her response to the heartache had been order, discipline, and strict routine. These things brought her a sense of control, something solid to hold onto when life felt chaotic.
At exactly seven o’clock, Rebecca laced up her running shoes, plugged in her headphones, and stepped outside, ready for her morning jog.
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For years, these runs had been her escape, a time to strengthen her body while listening to audiobooks that exercised her mind.
It was her shield against sadness, each step a way to push forward.
But for the past month, something had started to disrupt her carefully designed routine—a neighbor named Charlie, who seemed determined to break through her guarded solitude, one cheerful “good morning” at a time.
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Charlie’s house was right across the street, and every morning, just as Rebecca fell into her steady pace, he would come bounding out, waving his arms like an enthusiastic kid, barely managing to keep his sneakers on.
This morning was no different. Rebecca spotted him out of the corner of her eye as he hopped down his steps, shoving his shoelaces into his sneakers in a hurry to catch up.
She sighed, rolling her eyes and speeding up, hoping he’d get the hint this time. But, as always, Charlie wouldn’t be discouraged so easily.
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“Rebecca! Wait, it’s me!” he called, his voice cheerful as he jogged over, waving with one hand and holding his side with the other.
Rebecca pretended not to hear him and kept her eyes straight ahead, her footsteps rhythmic and focused.
But Charlie was determined, and soon he was jogging alongside her, albeit slightly out of breath.
“You’re fast… as always,” he managed between pants, giving her a crooked smile as he tried to match her pace.
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Rebecca pulled out one of her earbuds and glanced at him, feigning surprise. “Oh, hi, didn’t see you there,” she replied, with just a hint of annoyance.
She had her whole morning planned out, and chatting with her neighbor hadn’t been on the agenda.
“No problem, totally my fault for being late,” Charlie said, his breath still coming in gasps.
Rebecca could see he was trying hard to keep up, yet he looked pleased just to be running alongside her.
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She gave a small, dismissive nod and was about to put her earbud back in when Charlie chimed in again.
“Hey, want to hear a joke?” he asked eagerly, his voice carrying that unbreakable enthusiasm she found both irritating and oddly endearing.
“You’d save more breath if you talked less while running…” she muttered, but he ignored her suggestion.
“Why did the scarecrow get a promotion?” he asked, grinning.
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Rebecca sighed. She knew better than to indulge him, but she couldn’t help herself.
“I don’t know. Why?”
“Because he was outstanding in his field!” Charlie delivered the punchline with a broad, triumphant grin, his eyes bright with expectation.
Rebecca paused, rolling the joke over in her mind, and against her better judgment, a chuckle escaped her lips.
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She quickly tried to stifle it, but it was too late. Charlie had seen her reaction, and his face lit up with delight.
“See? You smiled! I’m getting better at this,” he noted with satisfaction, practically glowing at his small victory.
Rebecca shook her head, but her smile lingered, however brief.
“I’ll give it to you, that one wasn’t… too bad,” she conceded, still pretending to be unimpressed.
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Charlie threw a fist in the air, grinning as if he’d won a prize.
“Finally! Progress!” he cheered, laughing.
Rebecca picked up her pace again, leaving Charlie struggling to keep up.
Each morning, Rebecca found herself looking forward to the sight of Charlie bounding out of his house with his untied sneakers and his cheerful grin.
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His silly jokes that once made her roll her eyes had grown on her, and she found herself smiling more often, even laughing aloud, which was something she hadn’t done in a long time.
More surprising to her, she had started to slow her pace—just a bit—so they could talk longer.
Charlie’s enthusiasm and light-heartedness had a way of softening the strict walls Rebecca had built around herself.
He had even managed to slip past her strict routine, something she thought no one could do.
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As she laced up her shoes and looked out the window, Rebecca found herself glancing at his house, as she had started doing most mornings. Today, though, something felt different.
The door to his house was shut tight, and there was no sign of him.
She checked her watch and waited, telling herself not to worry. But after a few more minutes passed, doubt crept in.
This wasn’t like Charlie—he was always so excited to join her.
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She hesitated, feeling a strange mix of concern and disappointment, but finally, she walked over to his house and knocked on the door.
She tapped her foot as she waited, glancing around and hoping he’d just forgotten to wake up. But there was no answer.
She rang the doorbell again, then leaned close to the window, peeking inside, but the rooms were still and quiet.
“Charlie! Are you there?” she called, trying to keep her voice steady. “Come on, you’re missing our jog!”
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She hoped he’d suddenly appear, laughing and apologizing for being late. But all she heard was silence.
Just then, an elderly voice spoke from nearby.
“Who’s shouting out here?” Startled, Rebecca turned to see Mrs. Lewis, an elderly woman who lived next door to Charlie, watching her with curiosity.
“Oh, Mrs. Lewis,” Rebecca said, feeling embarrassed for the outburst.
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“I usually run with Charlie, but he didn’t show up today. Maybe he overslept,” she added, her voice quieter, almost as if she were speaking to herself.
She felt a pang of worry, wondering if maybe he simply didn’t want to run with her anymore.
Mrs. Lewis shook her head, looking concerned.
“Overslept? Oh no, dear. He was taken to the hospital by ambulance last night.”
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Rebecca’s heart skipped a beat.
“The hospital? What happened to him?”
Mrs. Lewis sighed, clearly upset herself.
“I’m not sure. I only saw the ambulance pull up and take him away. It’s such a shame. Poor man lives alone with no one to watch over him.”
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Rebecca stood there, processing the news, a wave of guilt and worry washing over her.
She had only known Charlie for a short while, but in that time, he had somehow become a part of her life, someone she looked forward to seeing.
Without a second thought, Rebecca thanked Mrs. Lewis, turned around, and headed back home to grab her purse and keys. There was only one hospital nearby, and she needed to find him.
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Rebecca felt her heart racing as she walked through the bustling halls of the hospital, the antiseptic smell filling her nose and making her even more anxious. She took a steadying breath as she approached the reception desk, hoping to sound calm.
“Good morning,” she said, her voice just a bit shaky. “I’m looking for a patient who was admitted last night. His name is Charlie.”
The receptionist raised an eyebrow, looking over her glasses. “Do you have a last name, ma’am?”
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Rebecca felt herself blush. “No, sorry… I only know him as Charlie. We just… met recently,” she admitted, realizing how strange it must sound.
The receptionist gave her a slightly skeptical look. “You do know that only family or close relatives are typically allowed to visit patients, right?”
“I… I’m his girlfriend,” she blurted, surprising even herself.
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The receptionist’s eyes softened as a small smile crept onto her face. “Girlfriend, huh?” She tapped a few keys on her computer, a slight twinkle in her eyes.
“You might as well learn his last name, then. You’ll need it if he’s going to be around,” she said with a wink.
“Charlie Sanders. Room 113. I’ll take you there.”
Rebecca felt her heart flip as she whispered a quick “thank you” and followed the receptionist down the hall.
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Before they even reached the room, she could hear Charlie’s familiar laughter, his voice carrying through the doorway as he shared a joke with someone in the room.
The receptionist rapped gently on the wall to announce Rebecca’s arrival.
“Charlie, there’s a lady here to see you… she says she’s your girlfriend,” she added, a hint of playfulness in her voice as she glanced at Rebecca.
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Charlie’s eyes lit up as soon as he saw her. “Yes, yes! Rebecca, come on in. Of course, she’s here for me,” he said with a grin, gesturing for her to come closer.
Rebecca felt a rush of relief as she walked over to sit beside him.
Charlie looked tired but cheerful, as if the hospital gown and the IV were just minor inconveniences in his day.
She glanced at him, both relieved and exasperated. “Girlfriend, huh?” Charlie teased, raising his eyebrows playfully.
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Rebecca gave him a mock-scowl. “I had to say something to get in here, didn’t I? And you missed our jog this morning! What happened?” she asked, a touch of concern creeping into her voice.
Charlie sighed, shifting slightly in the bed.
“Well… it’s a bit embarrassing to admit, but those jogs? Not exactly great for my health.”
Rebecca’s face fell. “What do you mean?”
He glanced down, looking a little sheepish.
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“I have a heart condition. Doctor’s orders are to avoid anything too intense… like trying to keep up with you,” he admitted with a wry smile.
Her heart sank, and she shook her head in disbelief.
“Charlie, why didn’t you tell me? You shouldn’t have been running at all!”
Charlie gave a small, lopsided smile.
“Well… if I didn’t, I wouldn’t have seen you. I wouldn’t have gotten to know you.”
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Rebecca felt her face soften, a mix of surprise and affection warming her heart.
“So you were willing to risk your health just to talk to me?” she asked quietly, looking him in the eye.
He nodded, his expression turning serious.
“Yes,” he said simply.
“I’ve watched you every morning, jogging at the same time, like clockwork. I’ve seen you give things to charity, help the neighbors. You’re… you’re someone special, Rebecca.”
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Rebecca felt a lump form in her throat, his words striking her in a way she hadn’t expected.
She reached over and took his hand, squeezing it gently.
“Charlie,” she said, her voice soft, “you don’t need to run to spend time with me. How about dinner at my place instead?”
Charlie’s face broke into a warm smile.
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“Now that sounds a lot safer for my heart,” he replied, his eyes shining. “I think the doctor would definitely approve.”
Rebecca chuckled, feeling the tension in her chest ease as they shared a smile.
“I hope so,” she murmured, looking forward to an evening that didn’t involve heart-stopping runs but instead a quiet meal with someone who, in a short time, had become surprisingly important to her.
Tell us what you think about this story, and share it with your friends. It might inspire them and brighten their day.
If you enjoyed this story, read this one: Lucy once thought she had a loving family and a happy life. But after the divorce —she had nothing. It felt like there was nothing left for Lucy in this world. But then, everything changed when a car nearly hit her. That’s when she met a long-lost friend, and her life began to take a new turn.
This piece is inspired by stories from the everyday lives of our readers and written by a professional writer. Any resemblance to actual names or locations is purely coincidental. All images are for illustration purposes only. Share your story with us; maybe it will change someone’s life.
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