Walmart alters course: Drops self-checkout expansion amidst customer concerns

The advance of technology helps facilitate our lives a great deal, but do we pay a high price when it comes to relying on the machines way more than we should?

In order to speed up the process of running errands and shopping for groceries, Walmart introduced self-checkouts. What they didn’t expect, however, is to face backlash because of this decision that many of the customers consider controversial.

The self-service machines aren’t something new. In fact, they were first introduced in the 1980s to lower labor expenses.

But this service faced plenty of obstacles and customers complain to the added responsibilities.

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For example, certain items may have multiple barcodes, whereas the produce, including the meat, fruit, and vegetable, typically needs to be weighed and manually entered into the system using a code, which might be time consuming for the ordinary shoppers. Other times shoppers won’t hear the “beep” confirming an item has been scanned properly.

Another issue is the increase of theft. Walmart announced that thefts at its stores has reached an all-time high.

The machines not only fall short at their purpose of making shopping easier at times, but they also make it harder for the employees they were meant to help.

Christopher Andrews, a sociologist and author of The Overworked Consumer: Self-Checkouts, Supermarkets, and the Do-It-Yourself Economy, says the system “doesn’t work well for anyone.”

He continued: “Everyone feels like they have to have it. Companies are thinking: ‘If we can just get more people on this, maybe we can start reducing some overheads.’”

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What’s most, most of the customers have reported that they miss the human interaction while shopping.

Randy Parraz from Making Change at Walmart perfectly summed up customer sentiments by saying, “You can’t convince customers to do the job of a cashier just because you don’t want to pay for the work.”

Walmart decided to listen to what their customers had to say and instead of further expanding automation, the retail giant will hire additional cashiers to provide their customers with a pleasant shopping experience and service.

What Walmart and the rest of the retailers, among which Costco and Wegmans, learned is that efficiency is important but maintaining a balance with positive experiences remains crucial.

White woman gave birth to a black baby from her white husband

Rachel, a new young mom from Tennessee, gave birth to a lovely baby boy on February 17.

Working as a cashier at the Celina 52 Truck Stop, the place posted on their Facebook congratulating on the new addition to the family. They shared a post along with a photo of the happy family with the caption, “Congratulations to our cashier Rachel and her fiancé Paul Buckman on their baby Cash Jamal Buckman being [born] on Saturday at 6:18pm.”

What caught the attention of many was that both Rachel and Paul are white while their baby is black.

As expected, people started posting mean comments under the post, accusing Rachel of cheating.

The store then added another post offering an explanation.

“Yes, Paul is the father. Rachel has African American DNA in her which can skip generations and cause a child to be born with darker skin,” they wrote.

Further, they stated that there might be possibility of jaundice, and ended their post with, “Please be kind.”

However, this didn’t put a stop on the jokes people continued making on the expense of the couple.

“Congratulations!!! I AM sure he looks just like his dad. Where is he?” one person commented.

“Definitely needs a DNA test; what if they accidentally mixed up the kiddos in the nursery?” another added.

“I feel sorry for Paul, being duped like this is a whole new level of creep. Hopefully he’ll wise up,” a third wrote.

Looking at the comments, Rachel decided to share a post that included her her own ancestry test results. She wrote, “For the haters saying that I [don’t] have black DNA maybe this will clear it up straight from my ancestry DNA results !!!! NOW STOP slandering mine and my [fiancé] Paul Buckman name. he IS the father of Lil Cash.”

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