Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
He was asked about grandparents. Little boy’s message about grandmas goes viral
Grandmothers occupy a special place in our hearts, showering their love on their grandchildren and always willing to go the extra mile for them. Unlike parents, who are often burdened with daily responsibilities, grandmothers can focus solely on their deep affection for their grandchildren.
A heartwarming video featuring a young boy in an adorable martial arts outfit has captured the internet’s attention. When asked about why God created grandmothers, his response is priceless. While his answer is simple, it carries profound truth.
However, it’s not just their forgiving nature that makes grandmothers extraordinary; they also know how to have fun. They get to relive the joys of childhood without the burdens of responsibility.
There’s no worry about finances, healthcare, or schooling—just pure enjoyment. Establishing traditions like going out for all-you-can-eat buffets or watching movies together becomes treasured moments in the grandparent-grandchild relationship.
While there is ample evidence highlighting the greatness of grandmothers, this young boy’s video offers a unique perspective. We won’t spoil it; it’s best to watch for yourself. Prepare to be touched by his heartfelt thoughts on his grandmother and mother.
How does this video of the boy make you feel? If you find it as heartwarming as we do, consider sharing it with others. Grandmothers truly are a precious gift!
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